Airbnb guest review
Verified Airbnb guest - Sep 1, 2026
The space has so much potential to be amazing. It’s a beautiful, expansive property in a lovely location, with so many options for entertainment and relaxation. The management company was also incredibly responsive, which we appreciated. Unfortunately, several maintenance issues impacted our experience. Every theater chair was broken, the treadmill didn’t work (during our previous stay, the exercise bike was also broken), there was a broken bathroom doorknob in the clubhouse, and the AC in one room wasn’t functioning properly. We also had a significant number of moths in one casita, along with what appeared to be evidence that a bird had gotten trapped inside. We encountered a fairly large snake in the lazy river as well, which is understandable in a natural setting but was unexpected. We’ve stayed here before and really want to love this property. Unfortunately, signs of wear are increasingly evident. With more attention to maintenance and upkeep, this could be an exceptional place.
Thank you for sharing your feedback with us regarding your recent stay. We are genuinely happy to learn that you enjoyed the wide array of amenities and entertainment options the property has to offer. Our local team is available around the clock to support our guests, and we are pleased that we were able to provide a prompt, timely repair for the air conditioning unit once you brought that issue to our attention. Regarding the other maintenance concerns you noted, we sincerely wish we had been notified, as our team would have been eager to address those items immediately to ensure your stay remained seamless. We truly value your patronage and would be honored to host you again in the future, with a commitment to providing an even more refined experience for your next visit.

